Medical Care

Frequently Asked Questions

Follow the simple steps below and get your appointment fixed online!

1. Verify yourself using Adhar Number

2. Choose Hospital / Department

3. Select date of appointment

4. Get confirmation sms

Q. What is ORS.GOV.IN portal?

Ans: ORS is Online Registration Framework Portal for taking OPD appointment in the Government Hospitals

Q. Is taking appointment must to consult the doctor?

Ans: Yes

Q. What are the various methods to take the appointment?

Ans: Patient or his/her attendant can get the online OPD appointment (over internet) by visiting website (https://ors.gov.in) or can come to appointment-cum-registration counters in the hospital.

Q. What are the advantages of taking online appointment using ors.gov.in?

Ans: Patients can avoid long queues at the hospital for seeking OPD appointment /registration.

Q. What are pre-requisites for getting appointment?

Ans: New patient requires aadhaar number with registered mobile number. System will get personal details of the patient using eKYC data from UIDAI.

In case patient has aadhaar number but mobile number is not registered with it, then name of the patient appearing in aadhaar card must be known. After verification, patient needs to enter other personal details.

In case, patient does not have aadhaar number then personal mobile number, name, father name, mother name etc need to be entered.

Q. Is there is any quota for users seeking appointment from Web and hospital counter?

Ans: Quota as decided by respective hospitals will be incorporated in the software

Q. What is the process to take appointment for a new patient?

Ans: If you have Aadhaar number of the patient and patient's mobile number is registered with UIDAI, then One Time PIN (OTP) will be sent by UIDAI through SMS and Aadhaar holder would need to give consent to share his/her KYC data as stored in UIDAI with the hospital for the purpose of taking OPD appointment.

In case patient's mobile number is not registered with UIDAI then patient's name as in Aadhaar needs to be given and after doing demographic authentication with UIDAI, patient will be requested to give a mobile number and other details like address, age etc.

In case, user is not having aadhaar number, he can do online appointment but would have to collect OPD card from the hospital after providing identity of the patient.

User can select the Department in a Government hospital where patient needs to visit for check-up Thereafter, user will be sent a confirmation through SMS giving details of OPD appointment.

Q. What are the advantages of giving Aadhaar Number to the Hospital?

Ans: If the patient provides Aadhaar number on his first visit to the hospital then he would be given same preference for online appointment as is given to the patient who stands in queue in the hospital and UHID will be provided to the patient. In future, patient would be able to print E-OPD card after making online payment.

If patient is a follow up patient with hospital, then also he should try to link his Aadhaar with existing UHID which will facilitate in maintaining Electronic Health Record (EHR) in the hospital for better treatment.

Patient's UHID get linked to Aadhaar card so that EHR across the Hospitals can also be facilitated in future.

In case patient has aadhaar number but mobile number is not registered with it, then name of the patient appearing in aadhaar card must be known. After verification, patient needs to enter other personal details.